Reference

aurahoki Legal: clear rules for your account

Clear Legal terms help you understand account access, identity checks and policy requests before you open an aurahoki account.

Account termsData handlingLocal-law accessPolicy requests
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aurahoki aurahoki Legal: clear rules for your account
LEGAL HELP PATH

Legal help beside login and wallet status

A clear support path can resolve a Legal question before it becomes an account problem. Start from the support link near login when your phone verification does not complete, or use the wallet-status route when a DANA, OVO, GoPay or QRIS record needs checking. Include your account identifier and the exact issue so we can locate the relevant policy step.

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Account access

Use the support route beside login for questions about phone verification, eligibility or a blocked account step. We can explain which Legal condition applies without asking you to send your password.

Wallet status

For a payment record involving DANA, OVO, GoPay or QRIS, share the transaction reference through the account help path. We use that reference to check status against the applicable Legal process.

Policy contact

Send a policy question through support when you need clarification, correction or a change request. State the account email or phone number linked to your profile so we can route it correctly.

DATA PRACTICE

Cookies, security and retention explained

We handle this Legal area through practical account controls rather than broad promises. The notice explains what is collected during phone verification, how cookies support a logged-in session, how security checks protect…

Data handling

We use account details supplied during registration and phone verification to operate the requested account process. The Legal notice describes the purpose of each data category and the circumstances in which it may be checked.

Cookie control

Cookies can keep your session and policy preferences connected while you move between the login page and account menu. Our notice explains their role, so you can decide how to manage them on your device.

Account security

Phone verification and account checks help us distinguish an authorised account action from an unusual request. Never share your password or verification code through support, even when asking about Legal access.

Record retention

Some account, payment and support records may need to remain available after a request or transaction. The retention section explains the reason for keeping them and how the applicable period is determined.

Who to contact

Use the support contact connected to your account when you need a Legal explanation, access clarification or data request. Include only the account details needed to identify your request safely.

Request a change

You can ask us to correct account data or clarify a policy entry through support. We may verify the request against your phone or account details before making a change.

Legal questions before account access

These Legal answers address the checks most often raised before account creation or during an account request. Read the full notice from the account menu, then contact support if your situation needs a location-specific explanation. Eligibility and access depend on local law, including the rules that apply in Indonesia.

The aurahoki Legal notice covers account creation, phone verification, data use, cookies, security checks, payment records, retention, support requests and the conditions for closing or changing an account.

Yes. Access and eligibility depend on local law. Where local law permits, you may complete the stated account steps; if a restriction applies, support can explain the relevant policy position.

Phone verification links an account request to a reachable account detail and helps protect access. We may use it before account entry or when a sensitive Legal or security request needs confirmation.

The Legal notice explains how payment references may be handled for account checks and status questions. DANA and QRIS availability depends on account status, local requirements and the applicable payment process.

Yes. Contact support through the account path and describe the correction clearly. We may ask you to confirm the linked phone or account detail before reviewing or changing the record.

The Legal terms describe cookies used for session continuity and policy preferences. You can review their purpose from the notice and manage browser settings according to the controls available on your device.

Use the support route beside login or from the account menu. Include your account identifier, request type and relevant reference, but do not send a password or phone verification code.

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