Reference

aurahoki Terms & Conditions for Your Account

aurahoki Terms & Conditions explain how you open, use and maintain an account for the Indonesia lobby.

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aurahoki aurahoki Terms & Conditions for Your Account
POLICY HELP

Questions About Account Terms

A clear contact path matters when a Terms & Conditions question affects your account. Start with the support route available inside your account area and include the relevant payment reference or the wording you need clarified. We can then separate a login issue, a wallet-status question and a request about policy wording without asking you to repeat the same details.

Team online

Account access

Tell us if phone verification blocks your account step. Include your registered contact detail and the screen message, so our support team can check the access condition without requesting your password.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your account. We use that reference to match the status with the Terms & Conditions applying to the transaction.

Policy wording

If a clause is unclear or you need a change request recorded, contact us through the account support path. We will point you to the relevant section and explain the next account step.

DATA PRACTICES

How We Apply Account Terms

Our policy handling is tied to practical account events rather than vague promises. We use the details needed for verification, wallet matching, security checks and support replies, then retain records for the…

Account data

We handle your registration details, phone verification result and account activity to apply these Terms & Conditions. We do not need your wallet password, and support should never ask you to disclose it.

Cookie choices

Cookies and similar storage can keep your session and policy preferences available between pages. Your browser settings control these files, although changing them may affect login or the account step.

Security checks

A phone verification step helps connect account access with the contact detail you supplied. We may pause an action when information does not match, then ask you to confirm the account safely.

Record retention

We retain account, payment-reference and support records only for operational, dispute-handling and legal needs described in the current Terms & Conditions. Records are then removed or handled under the applicable retention rule.

Contact requests

Use the account support route to ask how your data is used, request a copy where available, or ask us to correct an inaccurate detail. Include enough account context for us to locate the request.

Policy changes

When we change these terms, we publish the revised wording on this page and show its effective date. Continuing account use after that date means the updated conditions apply where local law permits.

Terms & Conditions Questions Answered

These answers cover the clauses Indonesian account holders usually want to check before opening an account. They do not replace the full Terms & Conditions, so use the current policy text and contact us when a payment reference, verification result or access decision needs a specific response.

You can read the current Terms & Conditions on this page before opening an account. Check the effective date as well as the clauses covering verification, wallets, data handling and access where local law permits.

You must provide accurate registration details and complete phone verification before account access is confirmed. Keep your login details private, and contact support if the verification message does not match your account.

Yes. The policy covers account actions connected with DANA, OVO, GoPay and QRIS, including payment references and status checks. Follow the instructions displayed for your account rather than using an old reference.

Access depends on local law and is available where local law permits. You are responsible for checking that your use is allowed in your location, while we apply the access conditions stated in the current policy.

We use registration, verification, payment-reference and support details to operate the account, protect access and resolve disputes. The Terms & Conditions explain retention, cookies and how to request correction or other available action.

Send the request through the support route inside your account and identify the clause or personal detail concerned. We will record the request, check your account context and explain whether a change can be made.

We publish revised wording on this page and identify when it takes effect. The updated conditions apply to later account use where local law permits, so check this page again before using a wallet or lobby title.

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