Reference

aurahoki Privacy Policy for Your Account

aurahoki Privacy Policy sets out how we collect, use and protect the details connected with your account, mobile browser and payment activity.

Account dataWallet recordsCookie choicesPrivacy requests

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How DANA And QRIS Appear In Policy

aurahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details you provide when opening an account, completing phone verification, signing in, contacting support or checking a payment status. We may handle your name, phone number, account settings, device and browser details, login records, payment references and messages sent through the

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account support route. DANA, OVO, GoPay and QRIS records help us match a wallet or QR payment with the correct account and investigate a receipt or status question; we do not treat a payment name as permission to use unrelated personal details. We use data to
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provide account access, protect sign-in, detect unusual activity, answer requests and meet applicable legal duties. Bank transfer and virtual account references may also appear in transaction records. Access depends on local law, and our policy applies where local law permits. We retain records only for operational,
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security or legal needs, then remove or anonymise them when those needs end.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Where To Ask About Your Privacy Policy

A clear support route helps when you want to ask about a personal detail, correct an account record or understand a payment reference. Sign in, open the account support path, and include the phone number linked to your profile plus the relevant receipt or date. We use those details to locate the right record without asking you to send your full password.

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Account privacy request

Use the account support route to ask what personal details we hold, why we use them, or how to correct a phone number after your clear phone verification step.

Payment record question

For a DANA, OVO, GoPay or QRIS query, share the payment reference and receipt date through support. We check the matching account record without requesting your wallet password.

Access concern

If a sign-in or privacy request stalls, tell us the device path you used, such as mobile browser or desktop browser, and we can separate access details from wallet records.

DATA PRACTICE

How We Handle Account Data

We keep the Privacy Policy practical by connecting each data category with a clear account task.

Details we receive

We receive details you enter during account creation and phone verification, along with sign-in records, browser type, device signals, support messages and payment references needed to maintain your account.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets us match a receipt with your account and check a stalled status. Bank transfer and virtual account records serve the same operational purpose.

Cookies and devices

Cookies and similar device data help keep your mobile browser session active, remember selected settings and identify unusual sign-in patterns. You can manage browser cookie controls, though some account steps may then require another sign-in.

Account security

Phone verification, sign-in checks and limited access records help protect your account. We will not ask for your password in a privacy request, and you should not place it in a support message.

Retention timing

We keep account, payment and security records only while needed for account operation, dispute handling, fraud checks or legal duties. When a purpose ends, we delete or anonymise the relevant record where practical.

Changing your details

You can ask us to correct, access or remove eligible personal details through the account support route. Include your linked phone number and request type so we can verify ownership before making a change.

Privacy Policy Questions About Your Account

These Privacy Policy answers address the account, wallet and device questions you are most likely to have before opening or using an aurahoki account. Each answer points to the practical route we use for access, correction, payment records and privacy requests.

The aurahoki Privacy Policy covers account details, phone verification, sign-in activity, device and browser data, support messages, cookies, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use your phone number to create and secure your account, complete clear phone verification before account access, locate support requests and connect a payment status question with the correct account record.

Yes. The Privacy Policy covers DANA and QRIS references, along with OVO, GoPay, bank transfer and virtual account records. We use them to match receipts, check status and resolve account payment questions.

You can ask for access to eligible account data through the account support route. Include your linked phone number and the scope of your request; we verify account ownership before sending or displaying records.

Send a correction request through support with the affected detail, such as a phone number or account setting. We may ask for an ownership check, then update the record when the request is valid.

We retain payment, device and security records only for account operation, status checks, dispute handling, security work or legal duties. After the relevant purpose ends, we delete or anonymise records where practical.

You may request removal of eligible personal details through the support route. Some account, payment or security records may need to remain for legal or dispute reasons, and access depends on local law.

aurahoki Privacy Policy for Your Account

Where To Ask About Your Privacy Policy

Account privacy request

Payment record question

Access concern

How We Handle Account Data

Details we receive

Payment matching

Cookies and devices

Account security

Retention timing

Changing your details

Privacy Policy Questions About Your Account

01 What does the aurahoki Privacy Policy cover?

02 Why does aurahoki need my phone number?

03 Does the Privacy Policy cover DANA and QRIS receipts?

04 Can I request a copy of my aurahoki account data?

05 How do I correct details under the Privacy Policy?

06 How long does aurahoki keep payment and device data?

07 Can I ask for my personal details to be removed?

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